Terms and Conditions
Each and every order is personalised and packed by hand so please allow 1-2 weeks processing time. If you need an item within a certain time frame please contact us via the contact form before you place your order.
All orders are sent via tracked post with An Post. This is a standard service and delivery time is in addition to the processing time.
As most items are personalised and unique to you, returns are not accepted on these items. All items are quality checked on arrival and once again before they are dispatched to you but if you find a fault with your item please contact us immediately at [email protected]
If on delivery you change your mind and wish to return your non personalised item I will be happy to issue you with a full refund (minus postage costs) once it is posted back in its original, unused condition with tags etc. still attached within 14 days from the date of dispatch. Any item that is returned to us and not in its original condition will not qualify for a refund. Unfortunately we can not be held responsible for items lost in the post on its way back to us so returning it via tracked post will be the safest option. We do not cover postage costs for returns. Please ensure to add your details you used to order the item (name, address, order number) with your return so we can process your return as quickly as possible.
When you choose for your item to be personalised, your item is embossed with a hot foil pressed into your item, available in gold or silver. A ‘clear’ emboss is a hot press of the letters without any foil into your item.
Gold and Silver foil will eventually wear over time with general wear & tear. Please ensure proper care to preserve the personalisation for as long as possible. i.e. eliminate exposure to oils, creams, lotions and hand sanitizers, do not touch or rub the personalisation over excessively.
If you do opt for a personalisation, for better wear I suggest to go with the ‘clear’ option.
Personalisation that is handwritten is done by a special heated tool, foil is placed on your item and the tool is essentially used like a pen to create your gold or silver personalisation – Please note handwritten personalisation is currently only available on the Olivia bag.
Due to the surface of the products small breaks in the foil may occur and this is completely normal, although we try our very best to prevent them we can not guarantee your item will not have small beaks. All stamped items are personalised in capital letters without diacritics although this is something we are working on. Personalisation size is 9mm.
Please ensure you check all spelling, grammar and punctuation marks as they will be personalised exactly as the order states (i.e If you want the initials A.B with the punctuation mark ensure to use the punctuation mark in the order)
Whilst we make every effort to display the true colour of the item, we can not guarantee it will be an exact match to that displayed on your screen due to a number of reasons (e.g brightness etc.)
Each and every item is uniquely personalised by hand so the finish and position may vary slightly from item to item.
As all of the products are hand crafted, from time to time slight variations may occur like the colour of the thread used or the zip colour for example. If you are after a particular style please email before purchase to ensure you are getting the specifications you require.
International orders may incur an extra fee (i.e customs) and the buyer is responsible for all fees.